PRIMARY RESEARCH

The evidence that isn't in the data room.

Data rooms tell you what the seller chose to share. Primary research tells you what the market, the customers, and the operators actually see. Plausity builds both into one due diligence workflow.

WHY IT MATTERS

Documents describe the past. People reveal the present.

Deal risk rarely hides in the files. It hides in the churn a VDR doesn't show, the competitor shift a broker deck can't capture, and the operator pattern that only surfaces when you actually ask.

  • Secondary sources confirm what's already written.
    Filings, VDR documents, and broker research encode the seller's narrative. They validate structure but rarely surface friction.
  • Primary sources surface what's unwritten.
    Customers, ex-employees, channel partners, and domain experts hold the signal that decides the deal, churn drivers, pricing ceiling, competitive displacement, retention reality.
  • Conviction requires both, connected.
    The sharpest investment decisions happen when document evidence and real-world voice are checked against each other, not read in separate tools by separate teams.
THE PRIMARY RESEARCH LAYER

Six ways Plausity surfaces real-world evidence.

A single research layer, built for deal pace. Each modality feeds back into the same workstreams as your document analysis, every insight cited, traceable, and cross-referenced.

AVAILABLE TODAY

AI Expert Interviews

Hundreds of deep, one-on-one expert conversations conducted in parallel by AI voice agents. Adaptive in real time, synthesized in hours, cited to the exact moment in the transcript.

Learn more
AVAILABLE TODAY

Customer Reference Checks

Structured, AI-run reference conversations with the target's customer base. Validate retention claims, surface switching intent, test the stickiness story, at the scale a deal timeline actually demands.

Available today
AVAILABLE TODAY

Voice-of-Customer Surveys

Quantitative reach where interviews can't go. Run structured questionnaires across customers, former customers, and prospects to pressure-test commercial assumptions in days, not weeks.

Available today
AVAILABLE TODAY

Ex-Employee Insight Panel

Targeted AI outreach to former engineers, operators, and leaders of the target. The inside view that online review sites can't deliver, sourced through the same parallel interview pipeline, synthesized into materiality-scored findings.

Available today
ROADMAP

Channel & Competitor Intelligence

Targeted outreach to distributors, resellers, and ex-operators of competing businesses. See the target's position through the eyes of the market it actually sells into.

On the roadmap
ROADMAP

Market Sizing Validation

Bottom-up validation of TAM, growth, and pricing assumptions through structured operator panels, the kind of signal that either defends or rewrites the investment thesis.

On the roadmap
INSIDE THE WORKFLOW

Primary and secondary research, in one due diligence.

Every finding from an interview, a reference, or a survey is routed into the same workstream structure as your document analysis, scored for materiality, cited to source, and automatically cross-checked against contracts, financials, and filings. When an expert flags churn risk, Plausity opens the customer agreements. When numbers spike, interviews explain why.

InterviewReferenceSurveyPlausitySYNTHESISCommercialDD workstreamTechDD workstreamFinancialDD workstreamOrganisationDD workstreamESGDD workstreamValue CreationDD workstream
THE CATEGORY, REBUILT

How primary research looks inside Plausity.

Traditional approach
With Plausity
Time to signal
Traditional approachWeeks of scheduling, sequential 45-minute calls
With PlausityHundreds of interviews in parallel, synthesized in hours
Cost structure
Traditional approachPer-expert-hour rates that force narrow sampling
With PlausityDeal-based pricing that makes broad sampling viable
Coverage
Traditional approachA handful of experts, one language, one time zone
With Plausity40+ languages, global reach, every relevant voice
Evidence quality
Traditional approachAnalyst notes, summaries without source traceability
With PlausityEvery claim linked to the exact moment in the transcript
Integration with DD
Traditional approachA separate research deliverable, read once and filed
With PlausityFindings flow into the same workstreams as your documents
IN PRACTICE

When the expert says one thing and the data room says another.

Plausity cross-checks every primary research finding against the documents already in your due diligence. Contradictions surface automatically, with both sides of the evidence in view and links back to source. No more silent gaps between the interview deck and the data room.

EXPERT▶ 0:24:18VDR§4.2, p.18Contradiction surfaced automaticallyExpert interview claim cross-checked against data room clause

See the full picture of your next deal.

Book a walkthrough of Plausity's primary research layer, from expert interviews to customer voice, and see how real-world evidence arrives alongside document analysis in one due diligence.

PLAUSITY
Primary Research for Due Diligence, Plausity